Zoom Phone Service

Overview

Zoom Phone is a telephone service that is provided over the Zoom platform, in addition to video conferencing.

 Users

All RCTC Employees

 Environment

RCTC campus offices and classrooms. Can also be used off campus on Cell phones, laptops or web browsers.

 Details

Below are a set of links to Zoom Phone training videos. In addition, on the side there are user guides for Zoom telephone use. Users may use any headset they prefer.  The RCTC technology division supports and recommends the Poly com Voyager line of headsets.  Ordering can be done by the end user from either online or a local store.  Contact the TSC with any further questions. 

ZOOM

ZOOM phone setup and usage:

• Getting Started With Zoom Phone
• Initial phone setup
• Web Portal Usage
• Zoom Phone app overview
• Call handling
• In-Call Options Desktop Client
• In-Call Options Mobile Client
• Audio Setting

Direct links to Zoom options:

• Zoom Training Video - RCTC Zoom training Video.   Passcode: BU.67!Az 
• Zoom Settings - Direct link
• Zoom PWA - Zoom Web instance. Use when NOT at your own PC
• Zoom client download - Link to the Zoom website to download the Zoom Workplace onto a PERSONAL computer

Classroom phones:

• On the right is an image of the poster in every classroom. 
• Follow the instructions on the poster to use the phone.
• Calls are limited to internal only with the exception to dial 911

 More Information

Previous/old phone system- If you have an old AVAYA phone on your desk, please bring it along with any cords hooked up to the phone down to the TSC. 

NOTE:  it is NOT required to install the Zoom app on any personal devices.  This includes cell phones, laptops and desktops. 

There is a supported headset PDF on the right side of this page.  This is a list of headsets that the IT dept would recommend for wireless options. 

NOTE: The wireless headsets may be purchased on your own, or with the help of the IT dept.  The list given is not the only type of wireless headset that will work with Zoom, please reach out to the IT dept with an inquiry with a specific model.  You are free to use your own headset as long as it works on a PC.