Overview
The mobile laptop cart service provides department-assigned laptop carts with managed laptops for academic instruction. The service ensures reliable, secure, and industry‑standard devices that are compatible with required testing, simulation, lab, and instructional platforms, while supporting equitable student access to technology in classroom and lab environments.
Users
Environment
Mobile laptop carts for RCTC campus instructional areas, during instructional activities.
Details
- Service Components
- Managed laptop carts with laptops.
- What the Service Covers
- Managed laptops configured for instructional software and campus standards.
- Monthly remote maintenance, updates, and security patching.
- Charging system support and device inventory tracking.
- Incident and repair support via the TDX ticketing system.
- Academic Department Responsibilities
- Ensure carts are plugged in after use and laptops are returned to correct slots.
- Power on laptops and connect them to campus wireless to allow updates.
- Limit non-instructional devices on Wi‑Fi during cart use due to capacity limits.
- Report missing, damaged, or malfunctioning devices promptly via TDX.
- Plan and fund device refresh cycles (every five years) for grant-funded equipment.
- IT (TSC) Responsibilities
- Maintain laptop configurations, software, and security updates.
- Verify charging functionality and overall device health.
- Track assets for inventory and compliance purposes.
- Respond to reported incidents following standard helpdesk processes.
More Information
- Service Notes
- Laptops must be stored in carts and connected to power and Wi‑Fi to remain supported and receive updates.
- This service is funded through Perkins Grant allocations and subject to grant lifecycle requirements.
- Changes to service scope require approval from IT and departmental leadership.